The advent of mobile services in healthcare has been a win-win for all. It has helped organisations to install better practices, while ensuring a more efficient service for the patients. IoT has only added to the benefits of this by creating a healthcare regime that can ensure constant surveillance, a tailored approach to healthcare that would be impossible to achieve otherwise.
Mobile, IoT Services in Healthcare
Technology has changed the landscape of healthcare in India and how! Mobile, IoT Services in healthcare is today quite pervasive and complex. Healthcare workers are using laptops, tablets, EHRs and other monitoring devices. These are then connected to the mobile, creating a super-network that reaches out to an entire organisation and beyond.
The IoT has further widened the network to include public participation, even people who are not usually covered by any healthcare services. This is sensor technology that is combined with wireless technology. So now we have devices that monitor our heart rate, blood sugar, cholesterol blood pressure, oximetry and more. Devices like Fitbit can monitor what we eat and the exercise we get in day. Smart pill bottles will now even track the pills we are taking!
It has also created a massive deposit of data or Big Data. We are even now trying to understand and evolve solutions that can utilise this data dump. Big Data can be game-changing for the entire healthcare industry. It will not just create better organisational practices, but also effect the way we formulate national policies.
The challenge, of course, lies in how we do this. A large network of interconnected devices also means a highly competent service, one that can connect all devices, while also meeting the very real threat of cyber attack.
How to find the right service
Obviously this cannot be a simple process of calling up the best service provider! Finding the right service provider is a detailed system, which must take into account organisational needs, patient requirements, emerging technology, implementation challenges and the need for security. We give you a step by step program on how to find the right mobile and IoT service:
Do an internal audit:
The first step is to determine what you need. Create a cross-functional team of your top people and create an account of existing tech use, along with the priorities and what they need in the future. The essential members of this team include heads of clinical, business, IT services, security, HR, finance and legal departments. The discussion must include the security of the network in place. The audit will essentially take into account all existing mobile infrastructure from cloud to off-site networks, legal compliance, number of devices, bandwidth consideration, different service providers and so on.
Go for expert consultation:
Healthcare tech is a complex matter. New technology is created even as we read this article. But not every shiny new thing is worth investing in. Expert’s consultants today can give us the best estimation of the technology we need, its budget and what we can or cannot work with. A good consultant will get you a good deal, but should never impose or show partiality towards a service provider at your expense. Ask for multiple portfolios and case studies for each.
This is the right time to look for unconventional solutions. Ask your team to think of the best case scenario they can think of, a revolutionary idea that can really change the way the organisation or healthcare functions. Your expert consultant can then give you a better idea of how achievable this is, from AI to IoT — technology and its effect are changing fast and its time we set the rules!
While you are working with different team, keep in mind that each team will have its own agenda. To create a more collaborative approach, you must learn to prioritise their leads. Create a scoring matrix according to your own priorities. Each team gets to score its own spreadsheet. But an overall scoring matrix must be created to remove any confusion. The criteria can be any pre-decided set of goals, be it security, tech innovation or legality.
Create an EMM:
Or enterprise mobile management. These are the policies that guide the installation, implementation, deployment, security and reporting of your mobile services.
Focus on security:
Recent spate of attacks on healthcare data services has heightened security concerns. Every policy must be viewed through the security parameter. Important issues here are encryption, network security, geo fencing, security software verification, authentication, Wi-Fi connection and more.
CYOD or BYOD:
Decide between company issued devices and employee own devices. The deciding factors are security and performance against budgetary limitations
These are some of the issues that you must consider when selecting a mobile and IoT service. With the inevitability of technology, these are decision that you will have to face sooner or later.